EATOO UK

Retuning Goods / Return Policy


If you have received Goods in connection with the Contract which you have cancelled , you must send back the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us you cancelation of the Contract . The deadline is met if you send the goods before the period of 14 days has expired. You agree that you will have to bear the costs of returning the Goods.

We may refuse to make the refund until we have received back the Goods or until you have provided evidence that you have sent back the goods.

You are obliged to return the goods without any due delay and in any event within no more than 14 days after the day.

We may make a deduction from the reimbursement for the loss in value of any Good supplied, if the loss is the result of unnecessary handling by you.

For all fresh product, it is recommended to check the product status immediately after receiving the package and refrigerated as needed. Any complain related to perishable won’t be accepted after 24 hours.

If any of your product/s are damaged in any way upon receipt, please call us on 020 8050 0060 or email us at contact@eatoo.co.uk.

If the product/s are faulty through no fault of your own, we will replace or refund the affected item/s.

Unless for quality issues, perishable items are not accepted for return. Please send an image of the damaged product along with your Order Number and an explanation of the problem. Dry goods will recover by 14 days return policy start from your receive day.

The pictures on the website are for reference only. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

Refund will be returned to the original payment method within 5-7 working days, you can also choose EATOO Calories which will be back into your account on the same day.

The products purchased by points can only refunded in original payment method.