By owning an account you will get the latest offer, earn and spend the membership points, view your order history and more.

Don't worry, you can reset your password. Go to login page, and find the text "Forget password", follow the steps, that's it.

No, your email address is kept hidden and safe with us.

Eater Calories is our loyalty program points, you earn the points in different ways. Click the icon at the bottom right of the screen to view more details.

You can earn the points by complete an order, referral program and more. Click the icon at the bottom right of the screen to view more details.

You can use it at the checkout page, first click the icon at the bottom right of the screen to open the loyalty program and use your "Eater Calories" points to redeem voucher code. Then apply the code at the checkout page.


Depending on where you live and the traffic, we will always try our best to deliver your goods to you as fast as we can.


  • Standard Delivery 0 - 2 miles: £4.00

  • Standard Delivery 2 - 4 miles: £6.00

  • Standard Delivery 4 - 7 miles: £8.00

At the moment we only deliver our goods in London, we are working on other cities, so stay tuned!! Our delivery range is within up to 7 miles from our delivery centre.


  • Delivery centre 1 can delivery up to 7 miles, post code: E1 5BW
  • Delivery centre 2 can delivery up to 7 miles, post code: WC1B 4HH
Please do use Google Map to check the distances, Google Map
Thank you, if you have any further question, feel free to contact us.

All the chilled order will be packed by using puffing package that is using wool as insulator. Wool can minimise humidity and condensation in transit and then remain at a stable temperature to ensure outstanding insulation of your goods for at least 24 hours.


It is possible to cancel or make changes to your order before it is dispatched. To cancel/change your order, please contact us at and we will cancel/change the order for you immediately.

Please contact us immediately so that we can arrange either a full refund or to resent your item(s).


All of our packaging is recyclable.

We chose "puffin packaging" as our package provider. The pouches and liners are made from all natural, 100% sheep's wool, housed inside a recyclable, food grade polyethylene.

Go to Return Equipment page, and fill in the details, and we will pick up the equipment.

Of course you can. Once you have decided to keep the equipment, you will not get the deposit back that paid earlier to borrow the equipment.


Simply copy and paste the promotion code to the checkout page, you will find an area where shows "Discount code".

We accept, Visa, Mastercard, AMEX, JCB, Diners Club, Maestro. Alipay and WeChat Pay are coming soon.

Unfortunately, we don't accept cash payment at the moment.

Currently, we only accept Pound sterling (GBP).