Eatoo UK



faq

FAQs

ACCOUNT

By owning an account you will get the latest offer, earn and spend the membership points, view your order history and more and more.

Don't worry, you can rest your password. Go to login page, and find the text "Forget password", follow the steps, thats it.

No, your email address is kept hidden and safe with us.

Eater Calories is our loyalty program points, you earn the points in different ways. Click the icon on the bottom right of the screen to view more details.

You can earn the points by complete an order, referral program and more. Click the icon on the bottom right of the screen to view more details.

You can use it at the check out, first click the icon on the bottom right of the screen to open the loyalty program and use your "Eater Calories" points to redeem voucher code. Then apply the code at the check out page.

ORDER

It is possible to cancel or make changes to your order before it is dispatched. To cancel/change your order, please contact us at contact@eatoo.co.uk and we will cancel/change the order for you immediately.

Please contact us immediately so that we can arrange either a full refund or to resent your item(s).

PACKAGES

All of our packaging is recyclable.

We chose "puffin packaging" as our package provider. The pouches and liners are made from all natural, 100% sheep's wool, housed inside a recyclable, food grade polyethylene.

Go to Return Equipment page, and fill in this details, and we will pick up the equipment.

Of course you can. Once you have decided to keep the equipments, you will not get the deposit back that paid earlier to borrow the equipments.

PAYMENTS

Simply copy and paste the promotion code to the checkout page, you will find an area where shows "Discount code".

We accept, Visa, Mastercard, AMEX, JCB, Diners Club, Maestro. Alipay and WeChat Pay are coming soon.

Unfortunately, we don't accept cash payment at the moment.

Currently, we only accept Pound sterling (GBP), however if you are using WeChat pay or Alipay the payment provider will convert the currency to RMB.

If you are using WeChat Pay or Alipay, RMB is the currency that you pay in.

SHIPPING

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Standard Delivery 0 - 2 miles: £4.00

Standard Delivery 2 - 4 miles: £6.00

Standard Delivery 4 - 7 miles: £8.00

At the moment we only deliver our goods inside London, we are working on other cities, so stay tuned!! Our delivery range is within up to 7 miles from our delivery centre.
- Delivery centre 1 can delivery up to 7 miles, post code: E1 5BW
- Delivery centre 2 can delivery up to 7 miles, post code: WC1B 4HH
Please do use Google Map to check the distances, Google Map
Thank you, if you have any. further question, feel free to talk to us.

All the chilled order will be packed by using puffing package that is using wool as insulator. Wool can minimise humidity and condensation in transit and then remain at a stable temperature to ensure outstanding insulation of your goods for at least 24 hours.